AI and Automation Senior Analyst

Уровень зарплаты
Место работы
г. Ступино
Требуемый опыт работы
1-3 года

График работы

Полный день

Цель работы

  • EVALUATE OPPORTUNITIES – Identify and develop game changing business opportunities with significant impacts on the direction of Digitalization Services to achieve better customer experience, efficiency and financial results.
  • ENABLE DIGITAL CAPABILITIES – Develop and deploy highly innovative solutions within multiple technologies, theories and/or techniques that impact IT OPS Digital strategy. Primary amongst these are Artificial Intelligence, Robotics, Machine Learning and Natural Language Processing/Generation. 

Должностные обязанности и функции

  • Develop digital solutions based on customer needs, demand form customer experience team, derived from observational research of customer driven data and insights
  • Partner with other customer experience teams and service operation teams to identify opportunities driving customer satisfaction and efficiency
  • Use Agile methodology to manage every release at the beginning of every Release; inspect the product progress at the end of every sprint or release boundary and has complete authority to accept or reject work done
  • Communicate to key stakeholders for new changes and technologies, partner with Customer Experience team to communicate news to the customers
  • As digital product owners, accountable for digital products life-cycle management including availability management, performance management and capacity management.
  • As SME to collaborate with other MGS teams eg. Digital Business, DWP, Next-Gen Technology, Automation Open Hub, BSM teams, IT OPS teams, etc. to deliver the result.
  • Coordinate and implement training programs to ensure product adoption for both service teams, partner with CX leads to build and drive adoption campaigns for the Customers
  • Work with Service Operation terms for business change management and release management
  • Play an active role in keeping teams catch the industry or cross-industry new solutions. Building a broad technical network outside of company using various forum groups and interacting with fellow architects and developers on the best practice solutions.
  • Manage 3rd party vendors to implement projects

Образование/квалификация

  • Higher education
  • Experience with chatbots
  • Fluent English
Название компании:
Международный производитель (FMCG)
Дата публикации вакансии:
14.10.2019

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