IT Service Lead or Senior IT Service Lead

Полный день

An opportunity exists for Senior Service Analyst covering Logistics (raw and pack materials), Manufacturing, Quality Management and Plant Maintenance areas within global service team, which has several offices over the globe.

This role provides functional and technical support for global business applications (SAP modules MM, PP, QM, PM / ETQ Reliance / LabVantage LIMS) with focus on EU region, around 50 factories. The role holder will be accountable for ensuring availability and efficiency of our IT services for the company within the designated functional area.

• Operational excellence
  • coordination of onsite and offshore contractors to meet SLAs for tickets resolution (incidents, requests); for problems resolution (root cause investigation, improvement activities based on issues trend)
  • represent service team within network of key users and functional experts in region
• Projects successful delivery
  • software release/upgrade cycle management
  • service take on of new software rollouts from deployment teams
  • software functional enhancements, based on business requests and recommended template solutions
• Applications service ownership & support processes continuous improvement based on ITIL framework

• 3+ years of IT support experience for business applications (client-server), from service side or business side as a key user
• 1+ years of SAP experience from service or development / deployment side or from business side as a key user (modules MM, PP, QM, PM - experience in at least 1 of that modules - preffered, but not necessarily)
• Fluent English (both verbal and written)
• ITIL framework usage experience is a plus
• Big international company experience is a plus

• Work in the international company
• Open office environment
• Opportunity to work with team of professionals represented globally
• Opportunity to learn new functionality and business processes
• Flexible schedule
• Extended medical insurance
• 100% sick leave compensation recovery
• Meal compensations
• Annual bonus
• Relocation package